Shipping policy

We offer free and fast worldwide shipping. Our goal is to ensure that items are delivered to customers as quickly as possible. Normally, you will receive your order within 5-20 working days after placing the order.

Order Confirmation

Once the order is authorized and verified, you will receive a confirmation email. We start preparing your order immediately after verification.

Order processing

We process your order within 2-3 business days.

About import tax

  • Any goods sent from our US warehouse or European warehouse are tax-free, and customers do not need to deal with import duties.
  • Any goods sent from the Chinese warehouse to your country may be subject to customs duties. According to the customs policy of your country, the cost will be borne by you. We apologize for any inconvenience, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

About the postage

US Regions (Standard Shipping):

  • Single order purchase 0-49.99$ requires 7$ shipping fee
  • Free shipping for single orders over $50

Europe (Standard Shipping):

  • Single order purchase 0-49.99$ requires 7$ shipping fee
  • Free shipping for single orders over $50

Except for the United States and European countries, the postage fee is 49.99$ (standard shipping), no free shipping

Shipping Time Range

  • Total delivery time = processing time + shipping time
    Processing time: The time between when you place an order and when we ship it. This includes preparing your items, conducting quality checks, and packing for shipment. Allow 2-3 business days.
  • Delivery time: The time it takes for your item to be shipped from our warehouse to your destination
    Once your order has shipped, the delivery time only depends on the warehouse we ship from:
Country or Region Shipping Method Ships From Shipping Time
United States UPS US warehouses 3-5 Business Days
United States DHL/FedEx China 8-15 Business Days
EU Countries DHL European warehouse 3-5 Business Days
Asian Countries 4PX/FedEx China 6-10 Business Days
United Kingdom, Canada, Australia, and Other countries 4PX/FedEx China 6-15 Business Days

EU countries: Germany, France, Italy, Austria, Netherlands, Spain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.
Asian countries: China, Macau Special Administrative Region of China, Hong Kong Special Administrative Region of China, India, Indonesia, Taiwan, Kyrgyzstan, Kazakhstan, Singapore, Japan, Philippines, Vietnam, Malaysia

  • This is the estimated delivery time. This timeframe may be extended due to special circumstances (e.g. holidays, snowstorms, rainstorms, or COVID-19, etc.).
  • There may be delays during periods of increased demand such as Christmas, Black Friday or similar special offers.
  •  All lead times quoted are exclusive of customs duties and associated duty delays. We are not responsible for any delays caused by customs authorities in your country.

Check and accept your package

You must inspect each item when the package arrives to check for any damage. If you see a damaged box, take a photo or video to file a claim with the carrier. It is recommended that you open each unit and inspect it, even if the carton looks fine from the outside. Take some photos or video if you notice any damage. Sometimes, we also need your help to file a claim with the carrier if the laser engraving machine is damaged in transit.

Cancel the order

  • If you contact us in time after purchase, we can cancel the order for you.
  • If your payment is completed but the package has not been shipped, you can cancel the order before the item is shipped. We will give you a full refund.
  • Once the package is dispatched, the order cannot be canceled.
  • All delivery times are estimates and may take longer than expected due to customs clearance, invalid addresses, bad weather, etc., irresistibly slowing down progress. the
  • Through the tracking number we provide in the notification email, customers can track their shipping route information, or the official website of the express:

Contact us for more accurate information